Pilsen Wellness Center, Inc. — Privacy Policy
September 24, 2025
Pilsen Wellness Center, Inc. ("we," "our," "us") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.pilsenwellnesscenter.org (the "Site").
Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the Site.
Information We Collect
We may collect information about you in a variety of ways:
- Personal Data: Name, email address, telephone number, or other information you voluntarily give us when you request information, register for updates, or communicate with us.
- Derivative Data: Information automatically collected by our servers when you access the Site, such as IP address, browser type, access times, and pages viewed.
- Cookies and Tracking Technologies: We may use cookies, pixels, and other tracking technologies to personalize content and analyze traffic.
Use of Your Information
We use the information we collect to:
- Provide and manage our programs and services.
- Improve Site performance and user experience.
- Communicate with you regarding updates, events, and services.
- Process donations and payments securely.
- Comply with applicable laws and regulations (e.g., IRS recordkeeping requirements for donations).
Disclosure of Your Information
- Service Providers and Vendors: such as website hosting providers, analytics platforms (e.g., Google Analytics), email platforms (e.g., Mailchimp, Constant Contact), secure cloud storage, and payment processors (e.g., PayPal, Stripe).
- Legal Obligations: if required by law, in response to a legal request, or to protect our rights.
- Business Transfers: in the event of a merger, reorganization, or dissolution.
We do not sell your personal information..
Retention of Data
- Contact and communication data: up to 2 years after your last interaction.
- Appointment requests: up to 2 years after for administrative purposes.
- Analytics and usage data: up to 24 months.
You may request deletion at any time (see Section 7).
Cookies and Tracking (Cookie Policy)
We use cookies and similar technologies to improve your browsing experience, personalize content, and analyze traffic.
- Essential Cookies: required for the Site to function properly.
- Analytics Cookies: help us understand how visitors use our Site (e.g., Google Analytics).
- Functional Cookies: remember your preferences (e.g., language settings).
- Marketing Cookies: may be used if we run campaigns to track outreach effectiveness.
You can control cookies in two ways: through our cookie consent banner or by adjusting your browser settings. Disabling cookies may affect some Site functionality.
HIPAA and Protected Health Information
This Site is not intended for transmitting Protected Health Information (PHI). Clients should use official communication channels for PHI.
Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal information.
- Request correction or deletion of your data.
- Request restrictions on processing.
- Opt out of communications.
To exercise these rights, contact us:
📧 privacy@pilsenwellnesscenter.org
📮 Pilsen Wellness Center, Inc. — 2319 South Damen Avenue, Chicago, 60608, Illinois
Children’s and Minor's Privacy
Our website and online forms are intended for general audiences and are not directed to children under the age of 13. We do not knowingly collect personal information online from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).
However, in accordance with Illinois law, individuals aged 12 and older may independently seek certain mental health services. If a minor between the ages of 12 and 17 contacts us through our website or requests services, the information provided will be used solely to respond to their inquiry and connect them with appropriate care, in accordance with the Illinois Mental Health and Developmental Disabilities Confidentiality Act.
If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will delete that information from our records promptly.
If you are a parent or guardian and believe your child under 13 has provided personal information through our website, please contact us at privacy@pilsenwellnesscenter.org.
Security of Your Information
We use administrative, technical, and physical safeguards to protect your personal information. However, no transmission of data over the Internet is 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
📧 privacy@pilsenwellnesscenter.org
📮 Pilsen Wellness Center, Inc. — 2319 South Damen Avenue, Chicago, 60608, Illinois
Terms of Service
Acceptance of Terms
By accessing or using www.pilsenwellnesscenter.org, you agree to these Terms of Use. If you do not agree, please do not use the Site.
Non-Medical Information
The content on this Site is for informational and educational purposes only. It is not medical advice.
MEDICAL DISCLAIMER
CALL 911 IMMEDIATELY IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY. DO NOT RELY ON COMMUNICATION THROUGH THIS WEBSITE FOR URGENT MEDICAL NEEDS. For medical care, contact a licensed professional.
Permitted Use
You may use this Site for lawful, non-commercial purposes only. You may not:
- Interfere with the Site’s security or functionality.
- Copy or reproduce content without written permission.
- Attempt unauthorized access to our systems.
Intellectual Property
All text, graphics, logos, and design elements are owned by Pilsen Wellness Center, Inc. or licensed to us. You may not reuse or reproduce them without prior consent.
Links to Other Sites
Our Site may link to third-party websites. We are not responsible for the content, policies, or practices of those websites.
Limitation of Liability
Pilsen Wellness Center, Inc. is not liable for damages arising from your use of this Site. This includes direct, indirect, incidental, or consequential damages.
Privacy
Your use of this Site is also governed by our Privacy Policy.
Accessibility Statement
We strive to make our Site accessible to individuals of all abilities. If you experience barriers to access, contact us at:
📧 accessibility@pilsenwellnesscenter.org
Governing Law
These Terms are governed by the laws of the State of Illinois.
Contact
For questions about these Terms, contact us at:
📧 terms@pilsenwellnesscenter.org
Effective Date: [9/30/2025]