Intensive Case Management (ICM) Program

PWC Products & Services

Intensive Case Management (ICM) Program

The Intensive Case Management (ICM) Program, funded by Illinois Department of Human Services, Division of Mental Health, provides structured services to participants diagnosed with a severe mental illness. The program aims to reduce the frequency of hospitalizations and targets those individuals possibly isolated from supportive services. A low staff to participant ratio (10:1) distinguishes this program from other case management initiatives and allows for more individualized attention and follow-up activities. ICM staff renders services primarily in community settings and often in the participant’s home. Service contacts range from two to five per week.

Other services include Clinical assessment of the client needs and development of a treatment plan; On-site psychiatric services and medication monitoring and training; Individual and group rehabilitation and counseling to address daily living and emotional issues; Intensive outreach and mandated home-visits; Advocacy, support, linkage and consultation with other treatment providers; Hands-on community integration through case management and social rehabilitation; Participation in peer support groups; 24-hour emergency services; and related recreational activities.

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Managed by Andres Narvaez
Empowerment through Wellness